Reconnect, LLC Privacy Policy
For help, reply HELP to any message or contact us at manager@reconnect.com or call 314-771-4222.
This privacy policy (“Privacy Policy”) is intended to provide you with specific details about how Reconnect, LLC (“we,” and “us”) collects and processes your personal and personally identifiable information through your use of the Reconnect, LLC Website and associated services including, but not limited to, the Reconnect, LLC website, desktop and mobile application, text messaging and email messaging (“Services”). Reconnect, LLC is the data processor and data controller of all information collected through the Services.
You understand and agree that Reconnect, LLC may store and process your personal information on computers located outside of the European Union, including, but not limited to, in the United States. By using the Services, you agree to the collection and processing of your personal or personally identifiable information outside of the United States and the European Union.
Before using the Services or providing information to us, please carefully review this Privacy Policy. By using or accessing the Services, you agree that we may collect and use your personal and personally identifiable information in accordance with this Privacy Policy, as revised from time to time. Reconnect, LLC may modify, amend, replace, or suspend this Privacy Policy at any time. If you have any questions or suggestions regarding our Privacy Policy, or if your personal information is not accurate or complete, please contact us.
By providing Reconnect, LLC with your personal or personally identifiable data and using the Services, you warrant that you are over the age of eighteen (18) or otherwise above the age of majority within your jurisdiction. If you are younger than eighteen (18) or the age of majority within your jurisdiction, please do not use the Reconnect, LLC Services and please do not provide personal information to us. For help, reply HELP to any message or contact us at manager@reconnect.com or call 314-771-4222.
1. Personal Information Collected
When you use the Services, we may collect personal or personally identifiable information from you (“PII”). PII may include any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. It does not include anonymized data.
We may collect and process the following categories of PII about you:
Communication Data. Communication data includes any communication that you may send to us through the Services, email, or social media. We process this data to communicate with you, to provide you with customer support, to record logs of our communication, and to store information to respond to legal claims. Reconnect, LLC’s lawful ground for processing this communication data is to respond to communications sent by you to us, to keep records of our communication, and to pursue or defend against legal claims.
User Data. User data includes data about how you use the Services and any data that you post to or authorize through the Services. This includes data stored in persistent cookies when you login to the Services and analytics data that is collected when you use the Services. We collect and process this data to operate the Services, to authenticate you as a user of the Services, to ensure that timely and relevant content is provided to you, to secure the Services, to ensure that the Services operates in a fast and efficient manner, and to maintain backups of the Services. Reconnect, LLC’s lawful ground for processing this user data is its legitimate business interests in administering and offering the Services.
Technical Data. Technical data includes data about your use of the Services, such as your IP address, your login data, your phone number, your mobile device model, your operating system, your geolocation, and your time zone. Reconnect, LLC may collect this data from your use of the Services and from advertising IDs. Reconnect, LLC processes this data to analyze your use of the Services, to route Services traffic, to administer and secure the Services, to provide location-relevant content, and to troubleshoot problems with the Services. Reconnect, LLC’s lawful ground for collecting and processing this technical data is its legitimate interests in administering and offering the Services and to grow its business and marketing strategy.
Marketing Data. Marketing data includes data about your preferences in receiving and interacting with Reconnect, LLC’s advertisements or content on the Services. Reconnect, LLC collects this data from your use of the Services and from advertising IDs created through advertising programs, such as Google Advertising IDs, TikTok Advertising IDs, and Apple Advertising IDs. Reconnect, LLC does not connect advertising identifiers to persistent device identifiers, such as MAC addresses or mobile device IDs. Reconnect, LLC’s lawful ground for collecting and processing this marketing data is its legitimate interests in administering and offering the Services and to grow its business and marketing strategy by providing advertisements, including remarketing advertisements, to you.
Financial Information. If you decide to link financial accounts that you hold with a financial institution (“Financial Account”) to your User Account, we will collect certain information from you about your Financial Account, such as your online login credentials, your transaction information, amount of funds, and other information about you and your Financial Account (“Financial Information”). Reconnect, LLC will use your Financial Information to provide you the Services. Reconnect, LLC’s lawful ground for collecting Financial Information is your consent, which is given when you link your Financial Accounts to your Reconnect, LLC User Accounts.
Personally Sensitive Data. Personally sensitive data includes data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, union membership, or information about your health. Reconnect, LLC will use your Personally Sensitive Data only when you provide such data to use the Services and only insofar as collection and use of that data is necessary to use the Services. As an example, to use our Services to schedule a showing of a property, you may be required to upload a picture of your driver’s license and submit other information, such as whether you have any pets, who you plan to reside with, and a date by which you want to obtain a new rental unit. Reconnect, LLC’s lawful ground for collecting Personally Sensitive Data is your consent, which is given when you provide that data to use the Services.
Reconnect, LLC will only use your PII for the purpose for which it was collected. In the event that Reconnect, LLC needs to use your PII for an unrelated new purpose, Reconnect, LLC will provide you with notice of this new use and will explain the lawful ground for such processing. Reconnect, LLC may process your PII without your knowledge or consent where required or permitted by law. Reconnect, LLC does not use your PII to automatically make any decisions or to create an automated profile about you.
2. Collection of Data From Third Parties
Reconnect, LLC may collect data about you through cookies and other technologies. This helps Reconnect, LLC understand how you use the Services and to understand any patterns that may be associated with your use of the Services. This aids Reconnect, LLC in developing or improving its Services in response to your needs or wants.
Reconnect, LLC may use session or persistent cookies. Session cookies are only stored on your computer or mobile device during your use of the Services and are automatically deleted when you close your web browser. Session cookies may be used to direct internet traffic to a server that is closer to you or to allow us to identify you as you move between pages of the Services. Persistent cookies are stored as a file on your computer or mobile device that remains on your computer or mobile device even after you close your web browser. Persistent cookies can be read by the Services that created the cookie when you revisit it again. Reconnect, LLC may use persistent cookies to authenticate you when you return to the Services so that you do not have to login again or when it utilizes Google Analytics or other analytics providers, which is intended to track the origin and behavior of traffic to the Services. Reconnect, LLC may use the following analytics providers, and you are directed to review their cookie policies:
Google Ads: https://policies.google.com/technologies/ads
Adroll: https://www.nextroll.com/privacy
Reconnect, LLC may also receive data from third parties including analytics providers or advertising networks such as Google, Facebook, TikTok, or Apple. These third parties may be based outside of the European Union.
3. Marketing Communications
As stated above, Reconnect, LLC’s lawful ground for sending you marketing communications is either consent or its legitimate business interests, such as to grow its business by advertising products to you. Reconnect, LLC may send you marketing communications if you have asked for information concerning its goods or services or if you have agreed to, and have not opted out from, receiving marketing communications. You may ask Reconnect, LLC to stop sending you marketing messages at any time by logging into the Services to adjust your marketing preferences within your User Account or by following the opt-out link in any marketing message sent to you. If you opt out of receiving marketing communications, your opt-out does not extend to PII provided for other purposes.
4. Disclosure of Personal Information
Reconnect, LLC may share your PII with the following parties:
Service providers that provide Reconnect, LLC with information technology or other administrative services;
Reconnect, LLC’s accountants, auditors, insurers, or attorneys;
Law enforcement agencies upon the receipt of a subpoena or court order or where necessary to protect Reconnect, LLC’s personnel or property; and
Government bodies that require Reconnect, LLC to report its processing activities.
Reconnect, LLC may also transfer PII to third parties when it sells, transfers, or merges any part of its business or assets.
Reconnect, LLC requires all third parties that receive a transfer of PII from Reconnect, LLC to maintain the same level of respect for the protection of PII as Reconnect, LLC and Reconnect, LLC only allows third parties to process your personal data for the specific purposes listed in this Privacy Policy.
Reconnect, LLC will not sell your personal data to third parties when Reconnect, LLC no longer has an immediate or expected commercial use for such data.
5. Data Security
Reconnect, LLC has put into place data security measures to protect your PII. Reconnect, LLC allows access to your PII only by employees and service providers who have a need to know or on Reconnect, LLC’ instructions. However, no security measures are impenetrable and there are always security risks. Reconnect, LLC will notify you and any regulatory body of any breach of your PII or Reconnect, LLC’s security measures if it is legally required to do so.
6. Retention of Data
Reconnect, LLC will only retain your PII for so long as necessary to fulfill the purposes for which it is collected under this Privacy Policy or for the purposes of satisfying any legal, accounting, or reporting requirements. We will also retain and use your PII to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, such as the California Consumer Privacy Act), resolve disputes, and enforce our legal agreements and policies.
7. Right to Access, Rectification, Correction, Erasure, Transfer, and Withdrawal
Under the law, you may have a right to request access to your PII for rectification, correction, erasure, transfer, or restriction, or to object to its processing or withdraw your consent. If you wish to exercise any of these rights, please contact Reconnect, LLC’s Data Protection Officer as disclosed in this Privacy Policy.
You do not need to pay a fee to access your PII or to exercise your rights. However, Reconnect, LLC may charge a reasonable fee if your request is unreasonable or excessive.
To confirm your request, Reconnect, LLC may need to request specific information from you as a security measure to ensure that PII is not disclosed to an unauthorized third party. Reconnect, LLC will attempt to respond to all legitimate requests within thirty (30) days.
8. California Privacy Rights
The following rules apply solely to visitors, users, and others who are residents of the State of California. California residents have the right to be notified which categories of PII are being collected and the purposes for which the PII is being used. In particular, we collected the following categories of PII (A, B, D, and F) as defined in the California Consumer Privacy Act within the last twelve months. Our uses of this PII are detailed above in this Privacy Policy:
9. Mobile Data Sharing: Mobile information will not be shared with third parties for marketing or promotional purposes.
10. Data Transfer Restrictions: We do not transfer your personal data to any external organizations under any circumstances, even with your consent. The policy should also describe internal controls to prevent unauthorized sharing of user data.
11. SMS Opt-Out Instructions: You may opt out of SMS messages at any time by replying STOP or CANCEL to any message. This ensures compliance with SMS marketing regulations and provides user clarity.
12. Types of Messages you will receive:
Types of SMS messages: You will receive account alerts and marketing messages.
Message frequency: Message frequency varies.
Message and data rates: Message and data rates may apply.
We obtain these categories of PII directly from California residents when they complete forms through our Services or provide it to us as a part of a transaction or inquiry concerning our products. We also obtain these categories of PII indirectly from California residents while observing their actions on our Services and from third parties or service providers that they have authorized to receive and share PII.
California residents have a right to request that we disclose what PII we collect from you and whether, and how, we disclose or sell that PII. California residents may also request that we delete any personal information collected or maintained by us from you.
California residents may also have the right to opt out of the sale of their personal information by contacting us or, where available, by clicking a link or icon associated with an advertisement. Specifically, this link or icon may state “Do Not Sell My Personal Information” or “Do Not Sell My Info.” By selecting this link or icon, you “Opt Out,” which means that you have opted out of the sale of your personal information as set forth in the California Consumer Privacy Act. However, even though you may have opted out, you may still see interest-based advertisements. To learn more about interest-based advertising across websites and additional opt-out choices, you can visit http://optout.aboutads.info. If you opt out of the sale of your personal information but do not opt out of interest-based advertising more generally, you may still receive ads tailored to your interests based on PII that was not sold by us, personal information that was sold to downstream participants at least 90 days before you opted out, or personal information that was sold by other sources from which you have not opted out.
To submit a request for a list of the categories of personal information collected from you, to request that Reconnect, LLC delete your personal information, and/or to opt out of the sale of your personal data to third parties, please contact us.
To verify your request, we may request certain information from you to confirm that you are a Reconnect, LLC user, such as your phone number, username, email address, city, state, or geographic location. You may also designate an authorized agent to make a request to Reconnect, LLC to disclose or delete your personal information. To do so, you must provide Reconnect, LLC with proof that the individual or business has been appointed as your agent, such by providing a signed power of attorney form, and provide accurate responses to any information requested by Reconnect, LLC that may be necessary to confirm that you are a Reconnect, LLC user, such as your phone number, username, email address, city, state, or geographic location. California residents have a right not to receive discriminatory treatment by Reconnect, LLC for their exercise of these rights conferred under California law.
13. Third Party Links
Reconnect, LLC’ Services may include links to third-party websites and applications. By clicking on third-party links, you may allow third parties to collect or share data about you. Reconnect, LLC does not control these third-party links and you are advised to review their respective privacy policies.
14. Responding to Do Not Track Signals
You can generally opt out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website. The Reconnect, LLC Website is not currently set up to respond to browser do-not-track signals because there is no consensus within the advertising industry as to what “do not track” means in this context, but you can configure your browser settings to reject all cookies or prompt you before a cookie is set.
15. Nevada Residents
If you are a resident of Nevada, you may provide notice to us to limit the sale of your PII to third parties for resale or licensing purposes. To notify us that you wish to limit the sale of your PII to third parties for resale or licensing purposes, you may contact us with the subject line, “Nevada Do Not Sell Request,” along with your name, address, and user account information.
16. Children’s Privacy
We do not direct the Services to anyone under the age of 13 and we do not knowingly collect PII from anyone under the age of 13. If you are a parent or guardian of an individual under the age of 13 and believe that we may have collected PII from your child, please contact us.
17. Notification of Changes
Whenever Reconnect, LLC changes its Privacy Policy, we will post those changes to this Privacy Policy on the Reconnect, LLC Website and other places that we deem appropriate. Your use of the Reconnect, LLC Services following these changes indicates your consent to the practices described in the revised Privacy Policy.
18. For help, reply HELP to any message or contact us at manager@reconnect.com or call 314-771-4222.
To obtain help:
reply HELP to any message or contact us at manager@reconnect.com or call 314-771-4222.